At Peak Nory, we value your satisfaction and want you to be happy with your purchase. Please read our return and refund guidelines carefully.
1. Eligibility for Returns
You may request a return if:
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The item is defective or damaged upon arrival.
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You received the wrong item compared to your order.
To be eligible for a return, items must be unused, in their original packaging, and accompanied by proof of purchase.
2. Timeframe for Returns
All return requests must be made within 7 days of receiving your order.
3. Process for Returns
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Contact our customer support team with your order details and a brief explanation of the issue.
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Our team will guide you through the return procedure.
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Items must be returned in their original condition for inspection before a refund or replacement is processed.
4. Refunds
Since we operate on cash on delivery, refunds will be issued via bank transfer or another mutually agreed-upon method after the returned item has been inspected and approved. Processing times may vary based on the refund method.
5. Exchanges
If the item you received is defective or incorrect, we will arrange an exchange at no additional cost to you.
6. Non-Returnable Items
For hygiene and safety reasons, certain items such as personal-use gear or consumable products cannot be returned unless faulty or damaged.
7. Contact for Returns and Refunds
For any return or refund inquiries, please reach out to our customer service team at [email protected].